Frequently Asked Questions

Measuring and Fitting

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Will I be provided with the fitting instructions with my blinds?

All blinds are supplied with fitting instructions, included in the packaging of your product. If you have misplaced your fitting information, all guides are also available digitally at https://www.directblinds.co.uk/fitting/

Do you offer a measuring and fitting service?

We don’t offer a measuring and fitting service, except for specialist conservatory roof blinds. This service is offered through our partner company, Appeals Home Shading. For more information, read our section entitled 'Specialist survey, quote and install service' under our conservatory blinds page - https://www.directblinds.co.uk/conservatory-blinds/

How do you measure a bay window?

We have full downloadable measuring guides for both square bay windows as well as angled bay windows here on our website. If you have any further questions or concerns, contact us on our email address or customer service number - 0845 4856 480.

What is a recess measurement?

A recess measurement can be best described as the space inside of your window. A recess-fit blind will sit within the opening of your window, without overlapping onto the wall. To take the correct measurements for a recess-fit blind, measure the inside width of your window in three places, writing down the shortest. This is your recess width. Then measure the inside length of your window in three places, writing down the shortest. This is your recess drop.

We will reduce your recess sizes to ensure the blind fits within the opening accurately. For more information on our resizing policy, visit our working tolerances information page.

What “working tolerances” do you deduct if I select a recess measurement?

As our blinds are made to measure, we take a small deduction from the measurements you provide to ensure a perfect fit. For more information on our working tolerances, click here.

What is cloth size?

The cloth size of a roller blind is three centimetres less than the overall exact width, including the mechanism and brackets. This difference in sizes allows the blind fabric to move freely without becoming caught in the mechanism. If you wish to calculate your required cloth size, simply measure your entire blind width and take off three centimetres.

What do I do if my roller blind is too stiff to operate?

If your blind is operating with resistance, it may not have been fitted correctly. Check your blind against the advice given in our fitting guides to ensure that there is enough movement space between brackets. If you believe that your fitting is correct or your product is damaged, call customer services who will be happy to help – the number is 0845 4856 480.

What type of brackets do you supply?

All of products are supplied with universal installation brackets. For advice and guidance on fixing your brackets safely, visit our fitting pages.

Do you supply screws with your blinds?

The correct number of standard Wooden fitting screws will be generally be supplied with your blind order, except for most of our wooden blinds. However, if you choose to install your blind directly onto brick or stone, specialist fixing screws may have to be purchased from your local hardware store.

Delivery

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What are your delivery charges to the UK?

Our delivery charges are as follows:

  • Free over £125 (standard delivery of 5 working days, Monday to Friday, 7am-6pm)
  • Morning delivery 7am to 12noon - £10
  • Before 10am - £15
  • Just £7.95 if under £125
  • Non-mainland UK - additional £10
  • Channel Islands - additional £15
  • For more delivery information, visit https://www.directblinds.co.uk/delivery/

What are your delivery charges to the Channel Islands?

We do deliver our products to the Channel Islands, but understandably, there is an extra cost. All Channel Island orders will be charged at UK prices, with an additional £15 added on. For more information, visit https://www.directblinds.co.uk/delivery/

Do you offer overseas deliveries?

We currently deliver to UK mainland, Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and the Channel Islands.

What is the minimum spend to avoid any delivery charges?

All orders with a basket value over £125.00 (excluding Next Day charges) are delivered free of charge on our standard service to all UK mainland addresses. Addresses outside of the UK mainland - Northern Ireland, Isle of Man, Scottish Islands and Channel Isles - will be subject additional delivery fees.

Can I have my goods delivered to another address other than my billing address?

Yes you can. When you're completing your order, just un-tick the ‘deliver to billing address' box. A separate form will pop up, allowing you to enter a convenient work or alternative delivery address.

Can I have the option of a timed delivery?

If you wish to receive your order within a specific timeframe, you can take the option of a timed delivery. Morning deliveries arrive between 7am and 12noon, costing £10 extra. If you need your item to arrive before 10am, it will be delivered for £15 extra.

What happens if I miss my delivery?

If for any reason you miss your delivery, the delivery company will leave their calling card with information on how to arrange a re-delivery at your convenience. A re-delivery will operate at no extra cost to yourself.

What do I do if my parcel arrives damaged?

On the rare occasion that a parcel is damaged in transit, please write ‘damaged’ on the carrier’s note. If the goods inside are actually damaged rather than just the packaging, please contact customer services as soon as possible on 0845 4856 480.

What are the procedures if my goods are lost by the courier?

If your goods have gone missing, please contact our customer services as soon as possible. Note on Vertical blinds - As our vertical blinds are sent out as two items, our courier will normally split these items up and put them on different delivery vehicles. If you have only had one item, please do not panic and feel free to give us a call for more information.

Which courier do you use to deliver my blinds?

Our carrier partners are TNT, UPS and Tuffnels. If your courier doesn't arrive or your package has gone missing, contact our customer services team on 0845 4856 480.

Free Samples

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How do I order my free samples?

To order your free samples, just click on the ‘free sample’ button on your desired product page. Selected free samples will then be added to your shopping cart labelled with the price £0.00, where you will be required to complete the normal transaction steps. You can order up to ten free samples per order via our webpage – if you require more, create a new order or call customer services on 0845 4856 480.

Do I need to place my order before I order a free sample?

You do not need to place an order to get a free sample. You can order up to ten samples from individual product pages by clicking the 'free sample' button. If you require more than ten samples, create a new order or call customer services.  Please note; if you have used quick quote or entered measurements then the sample buttom will not appear in the product.  Please click 'change sizes' to zero out the sizes and make the option appear.

How long will it take to get my samples to me?

Samples are sent by First Class post on the day of order if ordered before 12PM and the very next day if that time has passed. If your samples haven't arrived within five working days, contact our customer services team, who may suggest a re-order.  Please note for Christmas period: samples may take 5-7 days to reach you once processed due to the busy period and some samples are requested from our fabric supplier. 

Even though you offer free samples, am I going to be charged for the carriage?

Free samples include free first class post. If you order free samples as part of a wider product order, you will be charged the delivery costs of your product order.

Our Products

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Where are the blinds manufactured?

The majority of our blinds are produced in our own factories in Yorkshire. Some of our products are manufactured by others on our behalf, but all of our products are made within the UK.

Where do I find out what the fabric is made from?

The fabric composition of each blind or Curtains fabric is available in the 'details' tab on individual product pages. All blinds are produced in the UK.

Are the blinds covered under a warranty?

All of our blinds are covered by a 12-month standard warranty. We also extend this to a three-year guarantee on the majority of blinds produced in our own factories. For full details on our warranty offer, visit page nine of our terms and conditions - https://www.directblinds.co.uk/terms/

What does the warranty cover?

Full details of our warranty cover can be found in item nine of our terms and conditions, available here - https://www.directblinds.co.uk/terms/

What are the differences in the Roman linings offered?

We offer a variety of linings for our Roman blinds, so it's worth taking some time to consider which option will best suit you. Luxury lined is a plain cotton satin, designed to suit most living spaces. Blackout linings will darken your blind, only allowing light through the stitch lines - ideal for bedrooms and nurseries. Thermal is a plain lining with a heat conductive coating to help prevent heat from escaping. Interlining is a bonded fabric which adds a thicker look and feel to your roman blind. If you're not sure which type of lining will be best for you, browse our range and request samples on https://www.directblinds.co.uk/roman-blinds/

What is the difference between sidewinder and cord lock control?

A Roman sidewinder is an enclosed cassette with a bead chain operation. A Roman cord lock is a self-locking corded track, where the cords hang behind the blind. To see which blind is best for you, visit our fitting pages here - https://www.directblinds.co.uk/fitting/

Do you sell spring-loaded roller blinds?

Although our roller blinds come fitted with standardised operating systems, it is possible to install a spring-loaded control instead for blinds up to a maximum of 150cm wide with a drop less than 150cm. These cost £6 extra, including a wooden acorn pull.

My roller blind cord keeps breaking?

As our roller blinds are fitted with 'breakaway chain connectors', they can give the appearance of being broken. This is not usually the case - just push the chain back together. These blinds are built this way to break under pressure, avoiding the risk of strangulation.

What child safety procedures do you have in place for your products?

All of our blinds have been extensively tested and are fitted with child safety devices. To explore the child safety information for each product, visit our safety page -https://www.directblinds.co.uk/child-safety-make-it-safe/

Can I order the vertical blind slats only?

If you wish to repair an old blind, we sell individual slats and vanes as well as full blinds. To view our range, visit https://www.directblinds.co.uk/vertical-blind-slats/

What happens if my blind fabric is out of stock?

If your choice of blind fabric is out of stock, you will be advised of a new delivery date or an alternative fabric choice. It may be worth considering a back-up option in advance in case your chosen blind isn't available for an extended period of time – order free samples to help with the decision making process.

Which blind would be most suitable for a bathroom?

Wooden, Roller, Venetian and Vertical blinds are all suitable for bathrooms. To explore our various options, please browse our bathroom section - https://www.directblinds.co.uk/bathroom-blinds/

How accurate are your product images?

Whilst we make every effort to ensure the product imagery shown is as accurate as possible, some images may not be a true to life depiction of the actual material or certain images may not be available. Lifestyle shots are provided as a guide to show the fabric made into a blind and the actual blind shown may not be the same style or type of blind for this product. If you do have any queries surrounding our products or would like further imagery, please contact our customer services department. We also offer a free and fast sampling service of all our blinds and Curtains materials. If you are unsure about the product before purchasing then please use this service by clicking 'Free Sample' and completing the checkout process.

How do I clean my blinds?

Blinds can be wiped with a clean, damp cloth. Do not use any type of detergent to clean your blind as this may damage or stain the blind. Do not oil or lubricate any part of the blind.

Pricing and Payment

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How can I obtain a quote without ordering?

To get a quote for an item before you order it, use the 'Get a Quick Quote' button available on your desired product page. Just enter your requirements, product type, colour & sizes for an instant quote on various options.

What type of payment methods do you accept?

We currently accept Visa, Mastercard and Paypal payments. All orders are processed through our partnership with SagePay.

Is it safe for me to use my debit/credit card on your website?

The Direct Blinds website uses SagePay to authenticate your payments, which enables us to ensure that your details are processed using the most advanced secure technologies available. We currently accept Visa, Paypal and Mastercard payments. Transactions use the "Secured by MasterCard" and "Verified by Visa" services to further enhance fraud prevention. All of your credit and debit card information is entered directly into the SagePay website, thus we do not see nor do we directly process your card details. We only receive from SagePay a reference to your payment, along with the amount. SagePay is fully approved as a level 1 compliant provider under the Payment Card Industry Data Security Standard (PCI DSS). This is the highest level of compliance that can be achieved. SagePay are audited by an independent third-party company, Trustwave, who are an official Visa Qualified Security Assessor.

Cancellation and Returns

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How much notice do I have to give to cancel my order?

Direct Blinds offers no cancellation right for our custom-made and made-to-measure products, which includes any blinds, curtains and rollers on our website, unless otherwise advertised. However, if you change your mind before your goods are manufactured, we may be able to halt production, although this is not a guarantee. It is therefore important to contact us as soon as possible if you wish to cancel your order, and we may be able to refund your purchase, minus any costs incurred.  Any next day orders cannot be cancelled due to their urgent production.

Am I able to amend my order once it has been processed?

If ordered on a standard delivery rate, you may be able to amend your order within 24 hours. Any next-day orders cannot be amended due to their urgent production.

I have received the wrong size blinds, can I return them?

We strongly recommend you check your email order confirmation to ensure that you have placed your order correctly before contacting us for a refund. It is very important that the measurements you provide us with are accurate. We are sure you will understand that we cannot accept the return of the goods if the measurements you have provided us are incorrect, as we are unlikely to be able to resell them.

If you would like guidance on how to take the required measurements accurately, please refer to our measuring guides or contact us directly - we will be pleased to help you.

I do not like the colour of my blind, can I return it?

As explained above, custom-made goods cannot be returned to us. If you wish to sample any colours or fabrics to ensure that you are happy with your chosen blind colour before ordering, we're happy to provide free samples.

General

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What is your email address?

If you have an enquiry, first check that your question isn't already answered by our FAQ list. If not, you can email us directly using shop@directblinds.co.uk. We will aim to get back to you within one business day.

Where do I send my reviews about my purchases?

If you wish to review your Direct Blinds purchase, you can submit your thoughts to https://www.trustpilot.co.uk/review/www.directblinds.co.uk.