Are the blinds covered under a warranty?
All of our blinds are covered by a 12-month standard warranty. We also extend this to a five-year guarantee on the majority of blinds produced in our own factories. For full details on our warranty offer, visit our terms and conditions.
How can I obtain a quote without ordering?
To get a quote for an item before you order it, use the 'Get a Quick Quote' button available on your desired product page. Just enter your requirements, product type, colour & sizes for an instant quote on various options.
Alternatively, select your specific chosen product and complete the details as if you were ordering and you will be shown a price before confirmation of an actual order.
Am I able to amend my order once it has been processed?
If ordered on a standard delivery rate, you may be able to amend your order within 24 hours. Any next-day orders cannot be amended due to their urgent production.
How much notice do I have to give to cancel my order?
Direct Blinds offers no cancellation right for our custom-made and made-to-measure products, which includes any blinds, curtains and any other made to order products on our website, unless otherwise advertised. However, if you change your mind before your goods are manufactured, we may be able to halt production, although this is not a guarantee. It is therefore important to contact us as soon as possible if you wish to cancel your order, and we may be able to refund your purchase, minus any costs incurred. Any next day orders cannot be cancelled due to their urgent production.
I do not like the colour or fabric of my blind, can I return it?
Unfortunately custom-made goods cannot be returned to us if you are not happy with the colour or fabric style you selected. For this reason we're happy to provide free samples to help you decide. Simply choose your fabrics and order the samples on-line, they will be despatched using First Class post.
How do I order my free samples?
To order your free samples, just click on the ‘Get a sample’ button on your desired product page. Selected free samples will then be added to your shopping cart labelled with the price £0.00, where you will be required to complete the normal transaction steps. You can order up to ten free samples per order via our web page – if you require more, create a new order or call customer services on 0370 218 4824
How accurate are your product images?
Whilst we make every effort to ensure the product swatch imagery shown is as accurate as possible, some images may not be a true to life depiction of the actual material or certain images may not be available. Any difference in colour is mainly due to the different settings of one device screen to another.
Lifestyle shots are provided as a guide to show the fabric made into a blind and the actual blind shown may not be the same style or type of blind for this product. If you do have any queries surrounding our products or would like further imagery, please contact our customer services department.
We also offer a free and fast sampling service of all our blinds and curtain materials. If you are unsure about the product before purchasing then please use this service by clicking 'Get A Sample' and completing the checkout process.
Will I be provided with the fitting instructions with my blinds?
All blinds are supplied with fitting instructions, included in the packaging of your product.
However, If they have been omitted in error or have been misplaced, all guides are also available digitally at https://www.directblinds.co.uk/fitting/
Is your chrome finish control chain suitable for use with my bathroom blinds?
We only use chrome finish, nickel-plated brass chain for our roller, roman and vertical blind control options. These are guaranteed to be rust free in all moist conditions including bathrooms, kitchens, conservatories and any other high moisture areas. Unfortunately, some suppliers use nickel-plated steel which will rust and can cause staining to your blinds and other furnishings.
Do you offer a measuring and fitting service?
We don’t offer a home visit measuring and fitting service for standard window blinds but we do hope you will find everything you need to give you the confidence to measure and install the blinds yourselves, hundreds of customers are doing this every day! Measuring help
. Fitting Help
We do however provide a measuring and fitting service for specialist conservatory roof blinds. This service is offered through our partner company, Appeal Home Shading. For more information, read our section entitled 'Specialist survey, quote and install service' under our conservatory blinds page - conservatory-blinds